V 2.0
Directory
Overview
The Directory API provides functionality to manage contact information. With this API, you can create, update, and retrieve contacts, as well as manage sticky agents, account managers, and other related operations.
Authentication
Authentication is required for all endpoints. You can use either:
-
SSID (Session ID)
-
User ID and Token
These must be included in the request body for each API call.
Base URL
The base URL for all API endpoints is: deepcall/api/v2/Directory
Error Codes
The following table shows specific error codes for the Directory API, extracted from SarvErrors.js:
Error Code | Description |
---|---|
1501 | Sticky agent error |
1502 | Type is not valid |
1503 | Account manager error |
1504 | Failed to create directory |
1505 | CLI does not exist |
1506 | Group ID does not exist |
1507 | Agent does not exist in the given group ID |
1508 | Expiry must be greater than or equal to -1 |
1509 | Expiry must be integer value |
1510 | DNC error |
In addition to these specific error codes, there may also be general error codes such as:
Error Code | Description |
---|---|
1000 | Invalid parameter |
1005 | Invalid contact number |
1012 | No data found |
These error codes will help developers better understand and troubleshoot API responses.
Account Manager Set
Endpoint
-
Method: POST
-
Path:
deepcall/api/v2/Directory/setAM
Description: This endpoint allows you to assign an account manager to a specific contact in the user's directory.
Use Case: Assigning a dedicated account manager to a high-value customer or for organizational purposes.
Parameters:
Name | Type | Required | Description |
---|---|---|---|
contact | String | Yes | The contact number |
AcManId | String | Yes | The ID of the account manager to assign |
ssid | String | Conditional | Session ID (required if userId and token not provided) |
userId | String | Conditional | User ID (required if ssid not provided) |
token | String | Conditional | Authentication token (required if ssid not provided) |
Notes:
-
Ensure that the contact number is valid and in the correct format.
-
The
AcManId
must correspond to an existing and active account manager in your system. -
If an account manager is already assigned to the contact, this operation will overwrite the existing assignment.
-
The account manager assignment is separate from sticky agent settings.
-
An account manager is typically responsible for managing the overall relationship with a customer, while sticky agents may handle specific interactions or campaigns.
-
If the contact doesn't exist in the directory, the API will create a new contact entry with this account manager assignment.
-
The API will return appropriate error codes and messages for invalid inputs, non-existent account managers, or server-side issues.
-
Ensure you have the necessary permissions to set account manager information.
-
Consider implementing a mechanism to review and manage account manager assignments regularly to ensure they remain relevant.
-
This operation may trigger notifications or updates in related systems, depending on your overall architecture.
-
Logging changes to account manager assignments can be useful for auditing and tracking customer relationship management.
-
The
AcManId
is typically a numeric value, but always refer to your system's specific identifier format.
Account Manager Set
var axios = require('axios');
var data = '{"ssid":"{{ssid}}","contact":"{{callernumber}}","AcManId":2}';
var config = {
method: 'post',
url: '{{brand}}/api/v2/Directory/setAM',
headers: {
'Content-Length': ''
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
setUrl('{{brand}}/api/v2/Directory/setAM');
$request->setMethod(HTTP_Request2::METHOD_POST);
$request->setConfig(array(
'follow_redirects' => TRUE
));
$request->setHeader(array(
'Content-Length' => ''
));
$request->setBody('{"ssid":"{{ssid}}","contact":"{{callernumber}}","AcManId":2}');
try {
$response = $request->send();
if ($response->getStatus() == 200) {
echo $response->getBody();
}
else {
echo 'Unexpected HTTP status: ' . $response->getStatus() . ' ' .
$response->getReasonPhrase();
}
}
catch(HTTP_Request2_Exception $e) {
echo 'Error: ' . $e->getMessage();
}
import http.client
conn = http.client.HTTPSConnection("{{brand}}")
payload = "{\"ssid\":\"{{ssid}}\",\"contact\":\"{{callernumber}}\",\"AcManId\":2}"
headers = {
'Content-Length': ''
}
conn.request("POST", "/api/v2/Directory/setAM", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))
var client = new RestClient("{{brand}}/api/v2/Directory/setAM");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
var body = @"{" + "\n" +
@" ""ssid"":""{{ssid}}""," + "\n" +
@" ""contact"":""{{callernumber}}""," + "\n" +
@" ""AcManId"":2" + "\n" +
@" }";
request.AddParameter("text/plain", body, ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);
curl --location -g --request POST '{{brand}}/api/v2/Directory/setAM' \
--data-raw '{
"ssid":"{{ssid}}",
"contact":"{{callernumber}}",
"AcManId":2
}'
var request = http.Request('POST', Uri.parse('{{brand}}/api/v2/Directory/setAM'));
request.body = '''{\n "ssid":"{{ssid}}",\n "contact":"{{callernumber}}",\n "AcManId":2\n }''';
http.StreamedResponse response = await request.send();
if (response.statusCode == 200) {
print(await response.stream.bytesToString());
}
else {
print(response.reasonPhrase);
}
package main
import (
"fmt"
"strings"
"net/http"
"io/ioutil"
)
func main() {
url := "%7B%7Bbrand%7D%7D/api/v2/Directory/setAM"
method := "POST"
payload := strings.NewReader(`{
"ssid":"{{ssid}}",
"contact":"{{callernumber}}",
"AcManId":2
}`)
client := &http.Client {
}
req, err := http.NewRequest(method, url, payload)
if err != nil {
fmt.Println(err)
return
}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := ioutil.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}
POST /api/v2/Directory/setAM HTTP/1.1
Host: {{brand}}
Content-Length: 80
{
"ssid":"{{ssid}}",
"contact":"{{callernumber}}",
"AcManId":2
}
OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }");
Request request = new Request.Builder()
.url("{{brand}}/api/v2/Directory/setAM")
.method("POST", body)
.addHeader("Content-Length", "")
.build();
Response response = client.newCall(request).execute();
var myHeaders = new Headers();
myHeaders.append("Content-Length", "");
var raw = "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }";
var requestOptions = {
method: 'POST',
headers: myHeaders,
body: raw,
redirect: 'follow'
};
fetch("{{brand}}/api/v2/Directory/setAM", requestOptions)
.then(response => response.text())
.then(result => console.log(result))
.catch(error => console.log('error', error));
CURL *curl;
CURLcode res;
curl = curl_easy_init();
if(curl) {
curl_easy_setopt(curl, CURLOPT_CUSTOMREQUEST, "POST");
curl_easy_setopt(curl, CURLOPT_URL, "%7B%7Bbrand%7D%7D/api/v2/Directory/setAM");
curl_easy_setopt(curl, CURLOPT_FOLLOWLOCATION, 1L);
curl_easy_setopt(curl, CURLOPT_DEFAULT_PROTOCOL, "https");
struct curl_slist *headers = NULL;
headers = curl_slist_append(headers, "Content-Length: ");
curl_easy_setopt(curl, CURLOPT_HTTPHEADER, headers);
const char *data = "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }";
curl_easy_setopt(curl, CURLOPT_POSTFIELDS, data);
res = curl_easy_perform(curl);
}
curl_easy_cleanup(curl);
#import
dispatch_semaphore_t sema = dispatch_semaphore_create(0);
NSMutableURLRequest *request = [NSMutableURLRequest requestWithURL:[NSURL URLWithString:@"%7B%7Bbrand%7D%7D/api/v2/Directory/setAM"]
cachePolicy:NSURLRequestUseProtocolCachePolicy
timeoutInterval:10.0];
NSDictionary *headers = @{
@"Content-Length": @""
};
[request setAllHTTPHeaderFields:headers];
NSData *postData = [[NSData alloc] initWithData:[@"{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }" dataUsingEncoding:NSUTF8StringEncoding]];
[request setHTTPBody:postData];
[request setHTTPMethod:@"POST"];
NSURLSession *session = [NSURLSession sharedSession];
NSURLSessionDataTask *dataTask = [session dataTaskWithRequest:request
completionHandler:^(NSData *data, NSURLResponse *response, NSError *error) {
if (error) {
NSLog(@"%@", error);
dispatch_semaphore_signal(sema);
} else {
NSHTTPURLResponse *httpResponse = (NSHTTPURLResponse *) response;
NSError *parseError = nil;
NSDictionary *responseDictionary = [NSJSONSerialization JSONObjectWithData:data options:0 error:&parseError];
NSLog(@"%@",responseDictionary);
dispatch_semaphore_signal(sema);
}
}];
[dataTask resume];
dispatch_semaphore_wait(sema, DISPATCH_TIME_FOREVER);
open Lwt
open Cohttp
open Cohttp_lwt_unix
let postData = ref "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }";;
let reqBody =
let uri = Uri.of_string "%7B%7Bbrand%7D%7D/api/v2/Directory/setAM" in
let headers = Header.init ()
|> fun h -> Header.add h "Content-Length" ""
in
let body = Cohttp_lwt.Body.of_string !postData in
Client.call ~headers ~body `POST uri >>= fun (_resp, body) ->
body |> Cohttp_lwt.Body.to_string >|= fun body -> body
let () =
let respBody = Lwt_main.run reqBody in
print_endline (respBody)
$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add("Content-Length", "")
$body = "{`n `"ssid`":`"{{ssid}}`",`n `"contact`":`"{{callernumber}}`",`n `"AcManId`":2`n }"
$response = Invoke-RestMethod '{{brand}}/api/v2/Directory/setAM' -Method 'POST' -Headers $headers -Body $body
$response | ConvertTo-Json
require "uri"
require "net/http"
url = URI("{{brand}}/api/v2/Directory/setAM")
http = Net::HTTP.new(url.host, url.port);
request = Net::HTTP::Post.new(url)
request["Content-Length"] = ""
request.body = "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }"
response = http.request(request)
puts response.read_body
printf '{
"ssid":"{{ssid}}",
"contact":"{{callernumber}}",
"AcManId":2
}'| http --follow --timeout 3600 POST '{{brand}}/api/v2/Directory/setAM' \
Content-Length:
import Foundation
#if canImport(FoundationNetworking)
import FoundationNetworking
#endif
var semaphore = DispatchSemaphore (value: 0)
let parameters = "{\n \"ssid\":\"{{ssid}}\",\n \"contact\":\"{{callernumber}}\",\n \"AcManId\":2\n }"
let postData = parameters.data(using: .utf8)
var request = URLRequest(url: URL(string: "{{brand}}/api/v2/Directory/setAM")!,timeoutInterval: Double.infinity)
request.addValue("", forHTTPHeaderField: "Content-Length")
request.httpMethod = "POST"
request.httpBody = postData
let task = URLSession.shared.dataTask(with: request) { data, response, error in
guard let data = data else {
print(String(describing: error))
semaphore.signal()
return
}
print(String(data: data, encoding: .utf8)!)
semaphore.signal()
}
task.resume()
semaphore.wait()
Example Response
[{"key":"Date"
"value":"Thu
28 Nov 2024 09:11:59 GMT"}
{"key":"Content-Type"
"value":"application\/json; charset=utf-8"}
{"key":"Content-Length"
"value":"66"}
{"key":"Connection"
"value":"keep-alive"}
{"key":"Access-Control-Allow-Origin"
"value":"*"}
{"key":"Access-Control-Allow-Methods"
"value":"POST
GET
OPTIONS
PATCH
DELETE"}
{"key":"Access-Control-Allow-Headers"
"value":"X-Requested-With
content-type"}
{"key":"Access-Control-Allow-Credentials"
"value":"true"}
{"key":"Vary"
"value":"Origin"}
{"key":"ETag"
"value":"W\/\"42-es6EB57czBjSV9AIxiEPhuTkfqo\""}
{"key":"Strict-Transport-Security"
"value":"max-age=31536000; includeSubDomains"}]
{
"message": "accountManager added successfully",
"status": "success"
}