V 2.0
Call Disposition Analysis
Call Disposition Analysis API
Description
The Call Disposition Analysis API provides endpoints for analyzing call dispositions and agent statistics in a call center environment. This API allows users to retrieve detailed information about call outcomes, agent performance, and various metrics related to call dispositions.
Key features:
- Analyze call dispositions across different parameters
- Retrieve agent-specific performance statistics
- Apply filters to narrow down data analysis
- Support for various breakdown options (e.g., by call type, campaign, agent)
The API uses Elasticsearch for efficient data retrieval and aggregation, ensuring fast and accurate results even with large datasets.
Error Codes
The API uses the following error codes from the SarvErrors module:
| Error Code | Message | Description |
|---|---|---|
| 1502 | Invalid filter value | The filter value provided is not valid |
These error codes are used consistently across all endpoints in the API to provide clear and specific feedback on various error conditions that may occur during API calls.
Call Stats
Call Stats
var axios = require('axios');
var data = '{"s":"{{ssid}}"}';
var config = {
method: 'post',
url: '{{brand}}/api/v2/callDispositionAnalysis/stats',
headers: {
'Content-Length': ''
},
data : data
};
axios(config)
.then(function (response) {
console.log(JSON.stringify(response.data));
})
.catch(function (error) {
console.log(error);
});
setUrl('{{brand}}/api/v2/callDispositionAnalysis/stats');
$request->setMethod(HTTP_Request2::METHOD_POST);
$request->setConfig(array(
'follow_redirects' => TRUE
));
$request->setHeader(array(
'Content-Length' => ''
));
$request->setBody('{"s":"{{ssid}}"}');
try {
$response = $request->send();
if ($response->getStatus() == 200) {
echo $response->getBody();
}
else {
echo 'Unexpected HTTP status: ' . $response->getStatus() . ' ' .
$response->getReasonPhrase();
}
}
catch(HTTP_Request2_Exception $e) {
echo 'Error: ' . $e->getMessage();
}import http.client
conn = http.client.HTTPSConnection("{{brand}}")
payload = "{\"s\":\"{{ssid}}\"}"
headers = {
'Content-Length': ''
}
conn.request("POST", "/api/v2/callDispositionAnalysis/stats", payload, headers)
res = conn.getresponse()
data = res.read()
print(data.decode("utf-8"))var client = new RestClient("{{brand}}/api/v2/callDispositionAnalysis/stats");
client.Timeout = -1;
var request = new RestRequest(Method.POST);
var body = @"{" + "\n" +
@" ""s"":""{{ssid}}""" + "\n" +
@"" + "\n" +
@"}";
request.AddParameter("text/plain", body, ParameterType.RequestBody);
IRestResponse response = client.Execute(request);
Console.WriteLine(response.Content);curl --location -g --request POST '{{brand}}/api/v2/callDispositionAnalysis/stats' \
--data-raw '{
"s":"{{ssid}}"
}'var request = http.Request('POST', Uri.parse('{{brand}}/api/v2/callDispositionAnalysis/stats'));
request.body = '''{\n "s":"{{ssid}}"\n\n}''';
http.StreamedResponse response = await request.send();
if (response.statusCode == 200) {
print(await response.stream.bytesToString());
}
else {
print(response.reasonPhrase);
}
package main
import (
"fmt"
"strings"
"net/http"
"io/ioutil"
)
func main() {
url := "%7B%7Bbrand%7D%7D/api/v2/callDispositionAnalysis/stats"
method := "POST"
payload := strings.NewReader(`{
"s":"{{ssid}}"
}`)
client := &http.Client {
}
req, err := http.NewRequest(method, url, payload)
if err != nil {
fmt.Println(err)
return
}
res, err := client.Do(req)
if err != nil {
fmt.Println(err)
return
}
defer res.Body.Close()
body, err := ioutil.ReadAll(res.Body)
if err != nil {
fmt.Println(err)
return
}
fmt.Println(string(body))
}POST /api/v2/callDispositionAnalysis/stats HTTP/1.1
Host: {{brand}}
Content-Length: 23
{
"s":"{{ssid}}"
}OkHttpClient client = new OkHttpClient().newBuilder()
.build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "{\n \"s\":\"{{ssid}}\"\n\n}");
Request request = new Request.Builder()
.url("{{brand}}/api/v2/callDispositionAnalysis/stats")
.method("POST", body)
.addHeader("Content-Length", "")
.build();
Response response = client.newCall(request).execute();var myHeaders = new Headers();
myHeaders.append("Content-Length", "");
var raw = "{\n \"s\":\"{{ssid}}\"\n\n}";
var requestOptions = {
method: 'POST',
headers: myHeaders,
body: raw,
redirect: 'follow'
};
fetch("{{brand}}/api/v2/callDispositionAnalysis/stats", requestOptions)
.then(response => response.text())
.then(result => console.log(result))
.catch(error => console.log('error', error));CURL *curl;
CURLcode res;
curl = curl_easy_init();
if(curl) {
curl_easy_setopt(curl, CURLOPT_CUSTOMREQUEST, "POST");
curl_easy_setopt(curl, CURLOPT_URL, "%7B%7Bbrand%7D%7D/api/v2/callDispositionAnalysis/stats");
curl_easy_setopt(curl, CURLOPT_FOLLOWLOCATION, 1L);
curl_easy_setopt(curl, CURLOPT_DEFAULT_PROTOCOL, "https");
struct curl_slist *headers = NULL;
headers = curl_slist_append(headers, "Content-Length: ");
curl_easy_setopt(curl, CURLOPT_HTTPHEADER, headers);
const char *data = "{\n \"s\":\"{{ssid}}\"\n\n}";
curl_easy_setopt(curl, CURLOPT_POSTFIELDS, data);
res = curl_easy_perform(curl);
}
curl_easy_cleanup(curl);
#import
dispatch_semaphore_t sema = dispatch_semaphore_create(0);
NSMutableURLRequest *request = [NSMutableURLRequest requestWithURL:[NSURL URLWithString:@"%7B%7Bbrand%7D%7D/api/v2/callDispositionAnalysis/stats"]
cachePolicy:NSURLRequestUseProtocolCachePolicy
timeoutInterval:10.0];
NSDictionary *headers = @{
@"Content-Length": @""
};
[request setAllHTTPHeaderFields:headers];
NSData *postData = [[NSData alloc] initWithData:[@"{\n \"s\":\"{{ssid}}\"\n\n}" dataUsingEncoding:NSUTF8StringEncoding]];
[request setHTTPBody:postData];
[request setHTTPMethod:@"POST"];
NSURLSession *session = [NSURLSession sharedSession];
NSURLSessionDataTask *dataTask = [session dataTaskWithRequest:request
completionHandler:^(NSData *data, NSURLResponse *response, NSError *error) {
if (error) {
NSLog(@"%@", error);
dispatch_semaphore_signal(sema);
} else {
NSHTTPURLResponse *httpResponse = (NSHTTPURLResponse *) response;
NSError *parseError = nil;
NSDictionary *responseDictionary = [NSJSONSerialization JSONObjectWithData:data options:0 error:&parseError];
NSLog(@"%@",responseDictionary);
dispatch_semaphore_signal(sema);
}
}];
[dataTask resume];
dispatch_semaphore_wait(sema, DISPATCH_TIME_FOREVER); open Lwt
open Cohttp
open Cohttp_lwt_unix
let postData = ref "{\n \"s\":\"{{ssid}}\"\n\n}";;
let reqBody =
let uri = Uri.of_string "%7B%7Bbrand%7D%7D/api/v2/callDispositionAnalysis/stats" in
let headers = Header.init ()
|> fun h -> Header.add h "Content-Length" ""
in
let body = Cohttp_lwt.Body.of_string !postData in
Client.call ~headers ~body `POST uri >>= fun (_resp, body) ->
body |> Cohttp_lwt.Body.to_string >|= fun body -> body
let () =
let respBody = Lwt_main.run reqBody in
print_endline (respBody)$headers = New-Object "System.Collections.Generic.Dictionary[[String],[String]]"
$headers.Add("Content-Length", "")
$body = "{`n `"s`":`"{{ssid}}`"`n`n}"
$response = Invoke-RestMethod '{{brand}}/api/v2/callDispositionAnalysis/stats' -Method 'POST' -Headers $headers -Body $body
$response | ConvertTo-Jsonrequire "uri"
require "net/http"
url = URI("{{brand}}/api/v2/callDispositionAnalysis/stats")
http = Net::HTTP.new(url.host, url.port);
request = Net::HTTP::Post.new(url)
request["Content-Length"] = ""
request.body = "{\n \"s\":\"{{ssid}}\"\n\n}"
response = http.request(request)
puts response.read_body
printf '{
"s":"{{ssid}}"
}'| http --follow --timeout 3600 POST '{{brand}}/api/v2/callDispositionAnalysis/stats' \
Content-Length:import Foundation
#if canImport(FoundationNetworking)
import FoundationNetworking
#endif
var semaphore = DispatchSemaphore (value: 0)
let parameters = "{\n \"s\":\"{{ssid}}\"\n\n}"
let postData = parameters.data(using: .utf8)
var request = URLRequest(url: URL(string: "{{brand}}/api/v2/callDispositionAnalysis/stats")!,timeoutInterval: Double.infinity)
request.addValue("", forHTTPHeaderField: "Content-Length")
request.httpMethod = "POST"
request.httpBody = postData
let task = URLSession.shared.dataTask(with: request) { data, response, error in
guard let data = data else {
print(String(describing: error))
semaphore.signal()
return
}
print(String(data: data, encoding: .utf8)!)
semaphore.signal()
}
task.resume()
semaphore.wait()
Example Response
[{"key":"Date"
"value":"Fri
14 Nov 2025 11:33:59 GMT"}
{"key":"Content-Type"
"value":"application\/json; charset=utf-8"}
{"key":"Content-Length"
"value":"432"}
{"key":"Connection"
"value":"keep-alive"}
{"key":"Access-Control-Allow-Origin"
"value":"*"}
{"key":"Access-Control-Allow-Methods"
"value":"GET
PUT
POST
DELETE
OPTIONS"}
{"key":"Access-Control-Allow-Headers"
"value":"session-token
Authorization
Origin
Accept
Content-Type
DNT
Authorization
Keep-Alive
User-Agent
X-Requested-With
If-Modified-Since
Cache-Control
Content-Type
Content-Range
Range"}
{"key":"Access-Control-Allow-Credentials"
"value":"true"}
{"key":"Vary"
"value":"Origin"}
{"key":"ETag"
"value":"W\/\"1b0-bYV6wV09v4Qz1VfMqYMiwqiH3Iw\""}
{"key":"Strict-Transport-Security"
"value":"max-age=15724800; includeSubDomains"}
{"key":"Access-Control-Max-Age"
"value":"1728000"}]
{
"1": {
"count": 92
},
"2": {
"count": 78
},
"3": {
"count": 39
},
"4": {
"count": 7
},
"6": {
"count": 14
},
"7": {
"count": 1
},
"8": {
"count": 8
},
"9": {
"count": 4
},
"11": {
"count": 2
},
"12": {
"count": 1
},
"13": {
"count": 8
},
"22": {
"count": 1
},
"27": {
"count": 1
},
"28": {
"count": 2
},
"30": {
"count": 2
},
"33": {
"count": 1
},
"35": {
"count": 1
},
"37": {
"count": 1
},
"38": {
"count": 1
},
"2_N": {
"count": 30
},
"1_N": {
"count": 11
},
"4_N": {
"count": 7
},
"13_N": {
"count": 6
},
"28_N": {
"count": 2
},
"9_N": {
"count": 1
}
}